REQUESTID = The service request number. This should be shown as an integer without decimals. 5-digit REQUESTIDs were imported from the Recycling Hotline’s prior tracking system when they switched to the same system as the Oakland Call Center in August 2012. All others are 6 digits.

DATETIMEINIT = The Date that the request was initiated.

SOURCE = Indicates if the request was received via SeeClickFix or the OAK 311 mobile app, via the legacy Report A Problem website, or via (Phone or Email).

DESCRIPTION = Type of issue. Most of these are self-explanatory. Notes: “test template” and “This is a test subject. Ignore this ticket.” were for testing/training purposes only. Descriptions starting with “Business” “City Services” “CityBldg” (no space) “Events” “Misc” are/were used by the Recycling Hotline “TE” means “Traffic Engineering”

REQCATEGORY = Request Category

REQADDRESS = Request Address An address of ZZ indicates that the address was not recorded, usually this is for general inquiries to the Recycling Hotline.

STATUS = The status as of date of upload. PENDING: Request received for review OPEN: Request assigned to work unit WOCREATE: Work Order created for work to be done (not all work units use this status, so Open service requests may also have work orders created for work to be done) CLOSED: Request is resolved REFERRED: Oakland Call Center received the request and forwarded it to another entity (see REFERREDTO) UNFUNDED: Request is for an service that the City is not funded to provide CANCEL: Request was canceled, generally because it was created erroneously, it was used for testing/training, or it is a request that was received that duplicated an existing unresolved request WAITING ON CUSTOMER: Request involves a process where customer needs to provide information requested by staff EVALUATED - NO FURTHER ACTION: Staff has evaluated the service request and no further action will be taken (e.g., limited resources, temporary issue, staff alerted to ongoing issue, professional judgement says to leave situation as-is, unable to provide requested action) GONE ON ARRIVAL: Staff went to location and was unable to verify the issue

DATETIMECLOSED = The Date that the request was closed

SRX, SRY= Coordinates of the issue. Note that this is in NAD_1983_StatePlane_California_III_FIPS_0403_Feet, not latitude/longitude.

REFERREDTO = If the status is Referred, this shows who it was referred to.

COUNCILDISTRICT = City Council District of the REQADDRESS.

BEAT = Police Beat of the REQADDRESS (see http://mapgis.oaklandnet.com/PoliceDistricts/ for a map of police beats)

1000 ft buffer around 880, 980, and the section of 580 that borders west Oakland. These areas are currently being considered for PCA designation.

The three Indicators in the Transportation and Infrastructure Topic measure the different ways Oaklanders travel in the city. The first Indicator measures racial and ethnic disparities in car access, which is important due to the heavy reliance on cars for commuting to work, school, and other places. The second Indicator measures the frequency of buses along each segment of the network and compares majority non-White/mixed and majority African American census tracts. The third Indicator is a citywide measurement of curb ramps that are accessible to individuals with limited mobility, including seniors and those with physical disabilities.

REQUESTID = The service request number. This should be shown as an integer without decimals. 5-digit REQUESTIDs were imported from the Recycling Hotline’s prior tracking system when they switched to the same system as the Oakland Call Center in August 2012. All others are 6 digits.

DATETIMEINIT = The Date that the request was initiated.

SOURCE = Indicates if the request was received via SeeClickFix or the OAK 311 mobile app, via the legacy Report A Problem website, or via (Phone or Email).

DESCRIPTION = Type of issue. Most of these are self-explanatory. Notes: “test template” and “This is a test subject. Ignore this ticket.” were for testing/training purposes only. Descriptions starting with “Business” “City Services” “CityBldg” (no space) “Events” “Misc” are/were used by the Recycling Hotline “TE” means “Traffic Engineering”

REQCATEGORY = Request Category

REQADDRESS = Request Address An address of ZZ indicates that the address was not recorded, usually this is for general inquiries to the Recycling Hotline.

STATUS = The status as of date of upload. PENDING: Request received for review OPEN: Request assigned to work unit WOCREATE: Work Order created for work to be done (not all work units use this status, so Open service requests may also have work orders created for work to be done) CLOSED: Request is resolved REFERRED: Oakland Call Center received the request and forwarded it to another entity (see REFERREDTO) UNFUNDED: Request is for an service that the City is not funded to provide CANCEL: Request was canceled, generally because it was created erroneously, it was used for testing/training, or it is a request that was received that duplicated an existing unresolved request WAITING ON CUSTOMER: Request involves a process where customer needs to provide information requested by staff EVALUATED - NO FURTHER ACTION: Staff has evaluated the service request and no further action will be taken (e.g., limited resources, temporary issue, staff alerted to ongoing issue, professional judgement says to leave situation as-is, unable to provide requested action) GONE ON ARRIVAL: Staff went to location and was unable to verify the issue

DATETIMECLOSED = The Date that the request was closed

SRX, SRY= Coordinates of the issue. Note that this is in NAD_1983_StatePlane_California_III_FIPS_0403_Feet, not latitude/longitude.

REFERREDTO = If the status is Referred, this shows who it was referred to.

COUNCILDISTRICT = City Council District of the REQADDRESS.

BEAT = Police Beat of the REQADDRESS (see http://mapgis.oaklandnet.com/PoliceDistricts/ for a map of police beats)

Bus frequency is measured as the average number of buses per hour along routes in and surrounding census tracts. For this Indicator, 100ft buffers were created around each group of census tracts in order to capture bus routes that did not fall completely inside census tract boundaries but were still important to include because they were very close. For each group of census tracts, bus frequency was averaged, taking into account the length of the route.

REQUESTID = The service request number. This should be shown as an integer without decimals. 5-digit REQUESTIDs were imported from the Recycling Hotline’s prior tracking system when they switched to the same system as the Oakland Call Center in August 2012. All others are 6 digits.

DATETIMEINIT = The Date that the request was initiated.

SOURCE = Indicates if the request was received via SeeClickFix or the OAK 311 mobile app, via the legacy Report A Problem website, or via (Phone or Email).

DESCRIPTION = Type of issue. Most of these are self-explanatory. Notes: “test template” and “This is a test subject. Ignore this ticket.” were for testing/training purposes only. Descriptions starting with “Business” “City Services” “CityBldg” (no space) “Events” “Misc” are/were used by the Recycling Hotline “TE” means “Traffic Engineering”

REQCATEGORY = Request Category

REQADDRESS = Request Address An address of ZZ indicates that the address was not recorded, usually this is for general inquiries to the Recycling Hotline.

STATUS = The status as of date of upload. PENDING: Request received for review OPEN: Request assigned to work unit WOCREATE: Work Order created for work to be done (not all work units use this status, so Open service requests may also have work orders created for work to be done) CLOSED: Request is resolved REFERRED: Oakland Call Center received the request and forwarded it to another entity (see REFERREDTO) UNFUNDED: Request is for an service that the City is not funded to provide CANCEL: Request was canceled, generally because it was created erroneously, it was used for testing/training, or it is a request that was received that duplicated an existing unresolved request WAITING ON CUSTOMER: Request involves a process where customer needs to provide information requested by staff EVALUATED - NO FURTHER ACTION: Staff has evaluated the service request and no further action will be taken (e.g., limited resources, temporary issue, staff alerted to ongoing issue, professional judgement says to leave situation as-is, unable to provide requested action) GONE ON ARRIVAL: Staff went to location and was unable to verify the issue

DATETIMECLOSED = The Date that the request was closed

SRX, SRY= Coordinates of the issue. Note that this is in NAD_1983_StatePlane_California_III_FIPS_0403_Feet, not latitude/longitude.

REFERREDTO = If the status is Referred, this shows who it was referred to.

COUNCILDISTRICT = City Council District of the REQADDRESS.

BEAT = Police Beat of the REQADDRESS (see http://mapgis.oaklandnet.com/PoliceDistricts/ for a map of police beats)

REQUESTID = The service request number. This should be shown as an integer without decimals. 5-digit REQUESTIDs were imported from the Recycling Hotline’s prior tracking system when they switched to the same system as the Oakland Call Center in August 2012. All others are 6 digits.

DATETIMEINIT = The Date that the request was initiated.

SOURCE = Indicates if the request was received via SeeClickFix or the OAK 311 mobile app, via the legacy Report A Problem website, or via (Phone or Email).

DESCRIPTION = Type of issue. Most of these are self-explanatory. Notes: “test template” and “This is a test subject. Ignore this ticket.” were for testing/training purposes only. Descriptions starting with “Business” “City Services” “CityBldg” (no space) “Events” “Misc” are/were used by the Recycling Hotline “TE” means “Traffic Engineering”

REQCATEGORY = Request Category

REQADDRESS = Request Address An address of ZZ indicates that the address was not recorded, usually this is for general inquiries to the Recycling Hotline.

STATUS = The status as of date of upload. PENDING: Request received for review OPEN: Request assigned to work unit WOCREATE: Work Order created for work to be done (not all work units use this status, so Open service requests may also have work orders created for work to be done) CLOSED: Request is resolved REFERRED: Oakland Call Center received the request and forwarded it to another entity (see REFERREDTO) UNFUNDED: Request is for an service that the City is not funded to provide CANCEL: Request was canceled, generally because it was created erroneously, it was used for testing/training, or it is a request that was received that duplicated an existing unresolved request WAITING ON CUSTOMER: Request involves a process where customer needs to provide information requested by staff EVALUATED - NO FURTHER ACTION: Staff has evaluated the service request and no further action will be taken (e.g., limited resources, temporary issue, staff alerted to ongoing issue, professional judgement says to leave situation as-is, unable to provide requested action) GONE ON ARRIVAL: Staff went to location and was unable to verify the issue

DATETIMECLOSED = The Date that the request was closed

SRX, SRY= Coordinates of the issue. Note that this is in NAD_1983_StatePlane_California_III_FIPS_0403_Feet, not latitude/longitude.

REFERREDTO = If the status is Referred, this shows who it was referred to.

COUNCILDISTRICT = City Council District of the REQADDRESS.

BEAT = Police Beat of the REQADDRESS (see http://mapgis.oaklandnet.com/PoliceDistricts/ for a map of police beats)